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Tecnalia. Inspiring Business

Tecnalia. Inspiring Business

Course: services supplement for CMMI for development

2018.10.11

Venue: TECNALIA Headquarters in Madrid: C/ Velázquez, 64-66 2ª pl. E-28001 (Madrid)
Date: 2018.10.11
Hours: 9am – 5.30pm
Duration: 1 day
Organiser: TECNALIA
Price: €484 (€400 + 21% VAT)
Nuria Quintano
nuria.quintano@tecnalia.com

The CMMI-SVC model is designed to establish, manage and deliver services that meet or exceed customer expectations.

What can I learn in this course? 

  • Learn how the CMMI-SVC model can help an organisation to provide services and improve its performance
  • Describe the components that make up the CMMI-SVC model
  • Determine how the CMMI-SVC model applies to the context of your business
  • Understand good practices to define, establish and manage services

Who is it aimed at? 

  • Team managers
  • Professionals from any service sector
  • Team members that coordinate internal business improvements
  • Appraisal Team Members - ATMs for the CMMI-SVC model

How is it structured?

The course is made up of presentations, exercises, and shared experiences on various topics, where active participation is required. The course content is organised as follows:

  • General overview of the CMMI-SVC model
  • Good practices for:
  • Strategic management of services
  • Define, establish and deliver services
  • Monitor and control services and results
  • Guarantee the success of the services delivered
  • The course is delivered in Spanish. The documentation provided will be the official documentation from the CMMI Institute which is in English.

What do I need to successfully complete the course? 

  • You must attend the entire day, and take part in the exercises and shared experiences.
  • The course has no prerequisites.

What will I gain if I successfully complete the course? 

  • A certificate of attendance and achievement
  • When combined with the “Introduction to CMMI for Development”, this course fulfils the CMMI-SVC training prerequisite in order to become a CMMI-SVC Appraisal Team Members - ATM.

How can I register for the course?

  • To pre-register for the course please contact Nuria Quintano Fernández
  • Once we have received your pre-registration request, we will send you a confirmation email with bank information in order to pay for the course.
  • Payment must be made 15 days before the start of the course, and proof of payment must be sent to this email address to complete registration. 
  • Places are limited, and registration will be on a first come first served basis.
  • If you have any questions, please contact us.

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Parque Científico y Tecnológico de Gipuzkoa. Mikeletegi Pasealekua 2. E-20009 Donostia-San Sebastián. Gipuzkoa (Spain) Tel.: 902.760.000 International calls: (+34) 946.430.850


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