myTecnalia

TECNALIA is forging ahead with the digitalisation of its laboratories and revolutionising the way it communicates and works with its customers by introducing new digital services, LABS SERVICES CONNECT, which bridge the gap between laboratories and experts.

These 4.0 laboratories enhance TECNALIA’s 360º communication with its customers, bringing everything together on a single online platform called myTecnalia.

MyTecnalia is a digital tool that makes it possible to manage projects remotely. It is another step forward in the digitalisation of the user experience, which fosters direct communication with technical staff, efficient job management and permanent, secure access to information during projects and testing.

The platform makes it possible to monitor the entire process of working with TECNALIA and its laboratories:

1. TECNALIA’s customer makes the request and receives an offer that is personalised and focused on their needs. It will be possible to track its progress and status at any time.
2. Once the offer has been accepted, the customer can check on orders and samples, and monitor the work carried out. You can have complete peace of mind that your data will always be protected.
3. The company can designate members of its team to get involved in managing the project, taking on different roles depending on their position. A real-time chat is also available to answer your questions and provide feedback.
4. When the work has been completed, the customer will receive a final report with permanent, secure access.

This allows TECNALIA to offer an end-to-end digital experience to its customers, from the moment they make their request until they receive their final report. All in one place and without the need to travel.

The myTecnalia platform is for laboratory tests only. Access to the platform is provided when a laboratory service is contracted. Once the customer has done this, they will receive an email with the access link, along with a guide on how to register and take their first steps.

In addition, customers will have access to TECNALIA’s digital services, which bring its laboratories and team of experts closer to its customers: Connected Labs, Connected Expertise and Remote Testing.

The Connected Labs service allows customers to view the laboratories and stream the test in progress, and interact with the technical experts while the test is being carried out.

The collection, transmission of images and data from the test itself will make it possible to analyse the behaviour of the tested product, both live and on-demand.

Storing this information will make it easier for customers to analyse historical data and compare tests carried out at different times, which will lead to the improvement and development of the product.

This service can be combined with the Connected Expertise and Remote Testing services

• Connected Expertise is a service that brings TECNALIA’s technical experts digitally closer to companies, by enabling its experts to provide advice, and carry out digital audits and inspections, thereby avoiding the need to travel and the associated costs.
• Remote Testing is a remote testing and certification service, through which TECNALIA can connect to the instrumentation in its customers’ digitalised laboratories in order to supervise, audit or inspect any tests carried out. This allows TECNALIA to digitally connect to its customer’s laboratories, thereby saving time and travel costs.