Infrastructure

    Human Factors and User Experience Laboratory: human-centred, natural, fluid interaction with smart systems

    Laboratorio de factores humanos y experiencia de usuario en TECNALIA. Un hombre enfrentado a una imagen holográfica

    This laboratory carries out research into human behaviour and user experience, using various physiological sensors and monitoring technologies.

    It is aimed at helping companies improve and optimise employee training, making it more efficient and improving their well-being in the workplace.

    Hybridising human and machine to improve productive efficiency and well-being at work

    The laboratory takes a human-centred approach to digital technologies, including different forms of interaction (mixed reality / augmented reality systems, natural interaction, wearables, digital ergonomics, gamification and connected workplaces) that can efficiently and seamlessly support the operator in complex tasks.

    The numerous activities that we carry out in the laboratory include validating operator behaviour models, which allow us to adapt the operation of Industry 5.0 smart systems to the physical, cognitive and psychological state of the individual. This enables companies to improve the efficiency of their employees, their well-being and the competitiveness of the organisation.

    Continuing with the laboratory’s activities, we apply our expertise to:

    • Improving human-machine interaction to make it more natural, intuitive and inclusive.
    • Shortening the learning curve for employees to manage and interact with smart systems.
    • Equipment that measures psychophysiological signals (EEG brain waves, GSR sweating and pulse in real and virtual environments), gaze tracking, facial detection and body posture (via RGB cameras), and body temperature (thermal cameras).

    We can objectively measure and detect a person’s state in real time when they interact with a smart system and/or perceive a stimulus from the real or virtual world.

    • Improving and personalising interaction and collaboration between digital and human systems, in both real and immersive environments, through psychophysiological signals and/or image/voice
    • Adapting and improving the usability of digital industrial systems to the physical, cognitive and psychological state of the person.
    • Evaluating user acceptance of the products and services designed.

    TECNALIA offers a unique platform for improving human-machine interaction.

    HF-Engine is our platform for acquiring, synchronising, and analysing psychophysiological signals and images/videos, integrating devices/sensors from different suppliers. This platform is able to process and analyse signals both asynchronously and in real time, using classifiers for different human factors. For example, trust in collaborative robotics, cognitive overload, stress and emotional states. The resulting analysis provides information that is relevant to industry in terms of improving human-machine interaction systems and well-being in the workplace.

    • We offer monthly/annual licences for the HF-Engine so that customers can detect human factors to improve advanced human-system interaction.
    • We also provide the hardware and software required to detect human factors, in order to improve human-advanced system interaction (based on the number of individuals).
    • Lastly, we offer the asset for research into other human factors.

    Who we can help

    • SMEs and large companies that base their operations on human-machine interaction, in sectors such as manufacturing, logistics, health, telecommunications, culture, and any company that wants to know a person’s state when perceiving external stimuli.
    • Companies and organisations in Industry 5.0 that are looking to improve and optimise their training and education, such as manufacturing, logistics, construction, engineering and technology companies.